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Terms and Conditions

Super Star Car Wash offers car wash plans that allow customers to subscribe to a “membership” plan specifying a car wash level or type at any Super Star Car Wash location within the United States. The recurring monthly fee depends on the membership plan purchased for each, individual vehicle. Super Star Car Wash membership plan or wash level names, prices, features, or ingredients are subject to change without notice.

In order to process your membership request, Super Star Car Wash will need to collect personally identifying information, which is subject to our Privacy Policy. It is important that you review that policy to understand what information we collect and what we do with that information.

By signing up for a membership plan, you are authorizing Super Star Car Wash to charge your credit/debit card for the amount of your chosen membership plan. The monthly billing date will be the same day the membership is purchased and your credit/debit card will be charged on this date for each month during the duration of your membership. This monthly charge will remain in force until canceled no fewer than seven (7) days prior to your billing date. If you cancel your membership less than seven (7) days before your next billing period, you may be billed for the full subsequent month. Paid membership fees are non-refundable and there are no refunds or credits for partially used membership plan periods. You may cancel your membership at any time by submitting an online request at https://www.superstarcarwashaz.com/contact or by mail at 1830 North 95th Avenue, Suite 106, Phoenix, AZ 85037. Further, Super Star Car Wash may, at its sole discretion, cancel your membership plan at any time due to violations of these Terms and Conditions, failure to pay (e.g. credit/debit card declined by payment processing system), acts of abuse toward our employees, customers or others, vandalism, theft of Super Star Car Wash supplies or property, illegal or fraudulent use of your membership, or other circumstances as deemed appropriate by Super Star Car Wash.

Your membership plan cannot be combined with any other programs or discounts including, but not limited to corporate accounts, prepaid wash passes, loyalty rewards, and/or other coupons or discounts.

Additionally, by signing up for a membership plan, you are agreeing to accept these Terms and Conditions, and our Privacy Policy, and to receive communications from Super Star Car Wash via text message alerts, email, and other forms of communication. You can opt-out of these communications by replying STOP to a text message and/or clicking the UNSUBSCRIBE link at the bottom of an email message. Message and Data rates may apply. You also agree to be bound by these terms and conditions on behalf of any or all drivers of the vehicle associated with your membership plan. It is your responsibility to inform all other drivers of these terms and conditions.

Super Star Car Wash may affix or request that you affix a Super Star Car Wash provided radio frequency identification (RFID) sticker to the interior of your vehicle’s front windshield upon enrollment in a membership plan. This RFID sticker is unique to your vehicle and must be properly affixed each time you visit a Super Star Car Wash location for services. Only the vehicle listed during your membership enrollment process is eligible for your selected membership plan and only that vehicle is authorized to display, present or use the supplied RFID sticker or other identifying mechanisms. Your membership plan is not transferrable upon the sale, donation, or other change of ownership to your vehicle. Any change in ownership must be reported to Super Star Car Wash. Your membership plan may be transferred between vehicles in the event the vehicle associated with the membership is sold/donated and a replacement vehicle has been purchased. Damaged, lost, or stolen tags must be reported to Super Star Car Wash immediately by contacting us at https://www.superstarcarwashaz.com/contact . Attempting to remove the RFID tag will destroy it and prevent it from operating correctly. Super Star Car Wash reserves the right to charge an additional fee for RFID tag replacement.

Super Star Car Wash is not responsible for damage to or the repair of:

  • Loose equipment, including but not limited to, mirrors, trim, molding, emblems, light covers, wheel covers, center caps, bumpers, running boards, flaps, or bug deflectors that become dislodged during contact with Super Star Car Wash equipment;
  • Any “rack” devices such as luggage racks, bicycle racks, or work racks;
  • Pre-existing conditions with your vehicle or any after-market parts or installations;
  • Vehicles with less than five inches (5”) of ground clearance or vehicles that are greater than seven-feet, two-inches (7’ 2”) in height;
  • Vehicles that are wider than seventy-three inches (73”) in total width as measured from tire wall to tire wall or have tires that exceed thirteen inches (13”) in width;
  • Vehicles that are five (5) years old or older;
  • Water leakage resulting from unsecured or open doors or windows including sunroofs, trucks, and hoods;
  • Antennas that are not fully removed, lowered or otherwise secured by you including power antennas, whip antennas, antenna fins, or other antennas that otherwise cannot be lowered or removed;
  • Collisions due to braking in while vehicles are in the tunnel or incidents that occurred while you or other customers are operating vehicles;
  • Any automated system or feature on your vehicle that may cause damage to your vehicle or other vehicles.
  • Any automated system or feature on your vehicle that may cause damage to your vehicle or other vehicles.

If you believe the damage has occurred to your vehicle, you must notify the manager on duty and file a claim BEFORE the vehicle leaves the premises. Super Star Car Wash will process that claim within fourteen (14) calendar days and contact you with the results of its investigation. If it has been confirmed that damage has occurred, you agree to obtain a minimum of two (2) estimates for repair with one (1) estimate from a repair shop of Super Star Car Wash’s choice. Any work must be approved by Super Star Car Wash PRIOR to any work being started.

Super Star Car Wash may, from time to time, update, alter, change, or modify these Terms and Conditions without notification. It is your responsibility to check for and comply with such adjustments.