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Super Star Car Wash Terms of Use

Effective Date November, 2026

IMPORTANT — PLEASE READ: ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

THESE TERMS REQUIRE YOU AND SUPER STAR CAR WASH TO RESOLVE DISPUTES THROUGH BINDING, INDIVIDUAL ARBITRATION, NOT IN COURT, AND YOU ARE GIVING UP YOUR RIGHT TO A JUDGE OR JURY TRIAL.

YOU ALSO AGREE THAT YOU MAY NOT BRING, JOIN, OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING AGAINST SUPER STAR. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS. SEE PARAGRAPH 16 BELOW.

These Terms of Use (“Terms”) are an agreement between you and Denali Midco 2, LLC, doing business as Super Star Car Wash, and its parent companies, affiliates, and subsidiaries, as applicable, (“Super Star,” “we,” “us”).

Who these Terms apply to. These Terms apply to everyone who uses our car washes, wash tunnels, vacuums, and online account portal (our “Services”), visits our locations, or uses our website, whether you buy a single wash, hold a membership, or participate in our Loyalty Program. They also apply to anyone driving a vehicle through our wash on your behalf.

  • Section 1 applies to all customers.
  • Section 2 adds terms for monthly and prepaid memberships.
  • Section 3 adds terms for our Loyalty Program.
  • Sections 4 (dispute resolution) and 5 (general terms) apply to everyone.

If a term in Sections 2 or 3 conflicts with Section 1, the more specific term in Section 2 or 3 controls for that program.

How you agree. By purchasing a wash or other service, driving your vehicle into our wash tunnel, enrolling in a membership or the Loyalty Program, or using our website, you agree to these Terms. Our Privacy Policy explains how we handle your personal information, and our Mobile Terms of Service cover text messaging.

SECTION 1 — TERMS FOR ALL CUSTOMERS

1. Using Our Locations and Wash Tunnel

For your safety and the safety of others, when you use our wash tunnel you agree to:

  • Follow posted signs and the instructions of our team members
  • Put your vehicle in neutral, keep your hands off the steering wheel, and keep your foot off the brake while on the conveyor, unless instructed otherwise
  • Stay inside your vehicle with windows, doors, sunroof, and trunk fully closed
  • Remove, lower, or secure antennas, racks, and loose accessories before entering
  • Turn off automatic features that may engage in the tunnel, such as automatic braking, wipers, or parking sensors, where possible

We may refuse service to any vehicle that we believe could be damaged, could damage our equipment, or doesn’t meet the size limits listed below. Vacuums, mat cleaners, and other self-service equipment are used at your own risk; please supervise children and pets at all times.

Our locations use security cameras and license plate recognition cameras for safety, security, and to identify members’ vehicles. See our Privacy Policy for details.

2. Vehicle Damage and Claims

We take care with every vehicle. Because automated car washes carry some risk for certain vehicles and equipment, to the extent permitted by law we are not responsible for damage to, or repair of:

  • Loose or damaged equipment, including mirrors, trim, molding, emblems, light covers, wheel covers, center caps, bumpers, running boards, flaps, or bug deflectors that come loose during the wash
  • Racks of any kind, including luggage, bicycle, or work racks
  • Pre-existing damage, or aftermarket parts and installations
  • Vehicles with less than five inches (5″) of ground clearance, taller than seven feet, two inches (7’2″), wider than seventy-three inches (73″) measured tire wall to tire wall, or with tires wider than thirteen inches (13″)
  • Vehicles seven (7) years old or older
  • Water leaks from doors, windows, sunroofs, trunks, or hoods that weren’t fully closed or not otherwise sealed.
  • Antennas that weren’t removed, lowered, or secured
  • Collisions caused by braking or accelerating in the tunnel, or incidents involving vehicles driven by you or other customers
  • Damage caused by an automated system or feature on your vehicle

Nothing in these Terms limits our responsibility for damage caused by our gross negligence or willful misconduct, or any other responsibility that can’t be limited by law.

How to file a claim. If you believe your vehicle was damaged, tell the manager on duty and file a claim before you leave the property. We’ll review your claim and contact you with the results within fourteen (14) days. If we confirm the damage, you agree to get at least two (2) repair estimates, including one from a repair shop we choose. You must get our approval before any work begins.

3. Purchases, Pricing, and Promotions

  • Prices. Prices, wash packages, and services vary by location and may change at any time. Unless you are part of a membership program, the price that applies is the one shown at the time of purchase.
  • Refunds. Single washes and other services are non-refundable once the service has started, except where required by law. If you’re not satisfied with your wash, let a team member know before you leave and we’ll re-wash your vehicle at no charge.
  • Promotions and coupons. Promotions, coupons, and free-wash offers are valid only for the services, locations, and dates stated in the offer. Limit one per vehicle per visit, and they can’t be combined with other offers or used toward a membership unless stated. Coupons are void if copied, altered, sold, or obtained through unauthorized means. We may end or change a promotion at any time, but we’ll honor offers already issued to you until they expire.
  • Prepaid wash passes and gift cards. Prepaid wash passes and gift cards can be used at participating locations for the services stated, but not toward membership fees unless stated. Gift cards don’t expire and carry no fees, except as permitted by law and disclosed on the card.
  • Present it to use it. You must present your coupon, pass, or gift card (the physical card or the barcode or QR code on your phone) at the time of purchase. We can’t look up, apply, or honor an offer or balance that isn’t presented, or apply one to a purchase already made.
  • Treat them like cash. Coupons, prepaid wash passes, and gift cards are not replaced or refunded if lost, stolen, damaged, or used without your permission, except where required by law.
  • No cash value. Coupons, passes, and gift cards cannot be redeemed for cash, and no change is given, except where state law requires us to cash out a small remaining balance.
  • Misuse. We may refuse or cancel any coupon, pass, or gift card we reasonably believe was obtained or used fraudulently.

4. Text Messages and Emails

Account and service messages. When you give us your phone number or email address, for example to enroll in a membership, join the Loyalty Program, or receive a receipt, you agree that we (and service providers acting for us) may send texts and emails about your purchases, membership, or Loyalty Program account. These include receipts, billing notices, price-change notices, renewal reminders, reward notifications, and cancellation confirmations. Messages may be sent using automated technology. Message and data rates may apply.

Marketing messages. You agree that Super Star Car Wash (and others on its behalf) may send you automated text messages at the mobile number you provided (and any other number you provide), including communications about your account, washes, charges, declined payments, balances, and program updates. You further agree that such messages may be sent using automated telephone dialing systems. You acknowledge that message and data rates may apply. Agreeing to marketing texts is not required to buy any product or service. Marketing emails include an unsubscribe link.

Emails. You agree to receive emails from Super Star Car Wash at the email address you provided (and any other email address you provide), including per-wash receipts, account activity, billing notices, price change notices, program updates, and promotional marketing. You may unsubscribe from promotional emails at any time using the unsubscribe link in the email. Transactional emails such as receipts and billing notices are part of memberships and loyalty programs and will continue while your account is active.

How to stop texts. To stop texts, reply STOP to any message from us. If you opt out of account texts, we’ll still send required notices by email. See our Mobile Terms of Service for more details.

5. Prohibited Activities

You agree not to use our Services to break the law or for any fraudulent or criminal purpose, or to infringe our or anyone else’s intellectual property. You also agree not to decompile, reverse engineer, hack, scrape, or disrupt our website, account portal, kiosks, or other systems. If you do, we may refuse service, end your membership, Loyalty Program participation, or account access, and pursue any remedies available to us.

6. Our Content

The Super Star name, logos, and content on our website and account portal belong to us or our licensors. You may use them only to learn about and buy our Services and manage your account.

7. Copyright Complaints (DMCA)

We comply with the provisions of the Digital Millennium Copyright Act (17 U.S.C. § 512, as amended). If you have an intellectual property rights related complaint about any material on our website or the Services, you may contact our designated agent at the following address: Legal Department, Super Star Car Wash, 960 W Behrend Drive, Suite 1, Phoenix, AZ 85027.

8. Other Services and Fleet Accounts

Detailing and oil and lube services (available at select Arizona locations) may be subject to additional terms in a work order or estimate provided at the time of service. Those terms apply together with these Terms.

Fleet and corporate accounts are governed by a separate written agreement between Super Star and the business. Drivers using a fleet or corporate account must still follow Section 1 of these Terms when using our locations.

SECTION 2 — MEMBERSHIP TERMS

In addition to the above, these Terms also apply if you purchase a monthly or prepaid membership.

9. Monthly Memberships and Automatic Renewal

YOUR MEMBERSHIP RENEWS AUTOMATICALLY EVERY MONTH UNTIL YOU CANCEL. BY ENROLLING, YOU AUTHORIZE SUPER STAR TO CHARGE THE MONTHLY MEMBERSHIP FEE FOR YOUR SELECTED PLAN, PLUS APPLICABLE TAXES, TO YOUR PAYMENT METHOD EACH MONTH UNTIL YOU CANCEL.

  • What you get. A monthly membership gives the enrolled vehicle unlimited washes at the wash level of your plan, at any Super Star location, subject to these Terms.
  • Billing date. You are charged on enrollment and then on the same day each month. If that day doesn’t exist in a given month, you’ll be charged on the last day of that month.
  • Price. Your price is the price shown at enrollment for your plan, unless it changes as described below.
  • Failed payments. If a payment fails, we may retry the charge and may suspend your membership until payment goes through. If we can’t collect payment, we may cancel your membership.
  • Updating your payment method. You can update your card at any time through My Account. You authorize us to use updated card information we receive from your card issuer or network.
  • Confirmation. After you enroll, we’ll send you a confirmation by email that includes these terms, your price, your billing date, and how to cancel.
  • Eligibility and authority. You must be at least 18 to purchase a membership, and you must be authorized to use the payment method you provide and have control of the enrolled vehicle. You’re responsible for activity under your membership and for keeping your information accurate using My Account on the Super Star website.
  • Personal use only. Memberships are for personal, non-commercial vehicles. Taxi, limousine, delivery, and other commercial vehicles aren’t eligible; please ask us about a fleet account.
  • Promotional pricing. If you enroll at a discounted or promotional price, the promotional terms and when they end will be shown at enrollment. When the promotion ends, you’ll be charged the regular price for your plan unless you cancel first.
  • Add-on purchases. You authorize us to charge your membership payment method for upgrades or other one-time purchases you request at our locations or online, at the price shown at the time of purchase.

10. Price and Plan Changes

We may change membership prices, plan names, wash levels, features, and included services from time to time.

  • Price increases and other material changes. We’ll notify you of any price or material changes to your membership, plan feature or services, or account in advance by email, using the address on file.
  • Your choice. If you don’t want to continue at the new price or under the changed plan, you may cancel before the change takes effect and you won’t be charged the new price. If you don’t cancel, the new price or plan terms apply starting with your next billing date on or after the effective date.
  • Price decreases and minor changes. Price decreases and changes that don’t materially affect your membership (such as renaming a wash level or updating a product formula), may take effect without advance notice.

11. How to Cancel Your Membership

YOU MAY CANCEL YOUR MEMBERSHIP AT ANY TIME. To avoid being charged for the next month, cancel before your next billing date.

You can cancel any of these ways:

  • Online: Visit superstarcarwashaz.com and select “Cancel Membership” under the Memberships menu, or go to My Account. You can also contact Customer Service via the online links.
  • By mail: Send a cancellation request with your name and license plate number to Super Star Car Wash, 960 W Behrend Drive, Suite 1, Phoenix, AZ 85027. Mailed requests are effective when received.

If you enrolled online, you can always cancel online without speaking to anyone. We may offer you a discount or other option to stay, but you can decline and finish canceling right away.

We’ll send a confirmation of your cancellation by email. Your membership stays active through the end of the billing period you’ve already paid for. Paid membership fees are non-refundable, and we don’t give refunds or credits for partial months, except where required by law.

12. Prepaid Memberships

Prepaid memberships are available for six (6) or twelve (12) months and do not renew automatically.

  • A prepaid membership must be activated at a Super Star location before use. It starts immediately upon activation and ends automatically at the end of the term you purchased.
  • Each prepaid membership covers one (1) vehicle.
  • Prepaid fees are non-refundable, except where required by law.
  • Plan names, wash levels, features, and products may change during your term, but we won’t reduce your wash level or shorten your term without offering you a prorated refund.

13. Using Your Membership

  • One vehicle per membership. Only the vehicle enrolled in your membership may use it.
  • Wash limit. Each membership allows up to two (2) washes per day.
  • Locations. Memberships may be used at any Super Star location. Some services, such as detailing and oil and lube, are not included and are available only at certain locations.
  • Vehicle identification. We identify enrolled vehicles using license plate recognition cameras and, at some locations, a radio frequency identification (RFID) sticker on your windshield. If you have an RFID sticker, keep it on your windshield. Removing it will destroy it. Report a damaged, lost, or stolen sticker to us right away. We may charge a fee to replace it.
  • New vehicle. If your enrolled vehicle is sold, donated, totaled, or no longer in use and you get a replacement, you may move your membership to the new vehicle through My Account or by contacting Customer Service at 833-827-8998.
  • No transfers. You may not transfer your membership to another person, including when you sell or give away your vehicle. Please let us know when your vehicle changes owners.
  • Sold, totaled, or stolen vehicles. Your membership and monthly charges continue until you cancel it or move it to another vehicle. If your enrolled vehicle is stolen, contact us right away so we can deactivate the membership.
  • No combining offers. Memberships can’t be combined with other programs or discounts, such as corporate accounts, prepaid wash passes, loyalty rewards, or coupons.

14. When We May Cancel or Suspend a Membership

We may suspend or cancel your membership, monthly or prepaid, if:

  • You violate these Terms
  • We can’t collect payment
  • You or someone using your membership is abusive or threatening toward our team members, customers, or others
  • You or someone using your membership vandalizes or steals our property or supplies
  • Your membership is used illegally or fraudulently, including use on a vehicle that is not enrolled

If we cancel a membership for one of these reasons, we will not refund fees already paid, except where required by law. We may also discontinue a membership plan or close a location. If we discontinue your plan entirely, we’ll give you advance notice and either move you to a comparable plan or let you cancel, with a prorated refund for any prepaid period.

SECTION 3 — LOYALTY PROGRAM TERMS

This Section applies if you join the Super Star Loyalty Program (the “Program”), in addition to the Terms in Section 1.

15. Loyalty Program

Eligibility and enrollment. The Program is free and open to individuals 18 or older. You don’t need to be a member to join. You can enroll online at our Loyalty sign-up page or by texting to join after buying a retail express wash at a participating location. Because rewards are delivered by text, joining requires a mobile phone that can receive texts and store a digital wallet coupon, and your agreement to receive Program texts. Your Program account is tied to your phone number. Accounts for different phone numbers cannot be combined.

Earning rewards. For every four (4) qualifying retail express washes you buy at participating locations, you earn a fifth retail express wash free (a “Reward”). You also earn a free wash on your first qualifying visit after enrolling. Rewards are issued as a Super Protect retail express wash. To get credit, enter your Program phone number at the point of sale each time.

  • What qualifies: Retail express washes, including those bought at a discount or during a promotion.
  • What doesn’t qualify: Membership washes, full-service washes, detailing, oil and lube, add-on treatments, Lite Wash, free washes, and washes obtained through a buy-one-get-one promotion.

There’s no limit on how many Rewards you can earn. We’ll text you after each qualifying wash to show your progress.

Redeeming rewards. We’ll text you a link to a coupon for each Reward, which you can save to your mobile wallet. Scan the coupon at any participating location to redeem it. Rewards expire thirty (30) days after they’re issued. Rewards have no cash value, can’t be redeemed for cash, and can’t be combined with other offers unless stated.

Sharing and transfers. Rewards and wash credits are personal to you and can’t be sold, bartered, or transferred, except that you may share a Reward coupon with someone else to use. You’re responsible for any use of your Rewards and account, whether or not you authorized it.

Fraud and misuse. Creating fake or duplicate accounts, using a phone number that isn’t yours, or earning or redeeming Rewards by any improper means violates these Terms. We may review accounts and ask for verification if we suspect misuse, and we may cancel Rewards earned improperly and end your participation.

Changes to the Program. We may change, suspend, or end the Program. We will give you advance notice of changes that reduce the benefits you’ve earned, or if we end the Program, and you’ll be able to use any Rewards already issued until they expire. We may end your participation immediately for violating these Terms.

Other Program terms. Rewards are not your property and have no value until redeemed, except as required by law. You’re responsible for any taxes related to Rewards. If state unclaimed property laws apply to unredeemed Rewards, we will comply with them.

Notice of financial incentive. The Program offers free washes in exchange for your phone number and purchase history. For California residents, our Notice of Financial Incentive in our Privacy Policy describes the Program, how to join or withdraw, the information we collect, and the estimated value of that information.

SECTION 4 — DISPUTE RESOLUTION

16. DISPUTE RESOLUTION, ARBITRATION, AND CLASS ACTION WAIVER

PLEASE READ THIS PARAGRAPH CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Class Action Waiver

YOU AND SUPER STAR AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. THIS APPLIES IN ARBITRATION AND IN COURT. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR AWARD RELIEF TO ANYONE OTHER THAN THE INDIVIDUAL CLAIMANT, EXCEPT FOR THE COORDINATED ADMINISTRATION DESCRIBED BELOW.

YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS, AS DESCRIBED BELOW.

Agreement to Arbitrate

Any dispute between you (or anyone you allow to use your membership) and Super Star relating to these Terms, our washes and other services, your membership or Loyalty Program participation, our website or online account portal, or any visit to our locations will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect when the arbitration is filed, available at adr.org. The Federal Arbitration Act governs this Paragraph. The arbitrator will decide all disputes about the scope and enforceability of this Paragraph, except that a court will decide any dispute about the Class Action Waiver above. Fees are governed by AAA’s consumer fee schedule. YOU AND SUPER STAR EACH WAIVE THE RIGHT TO A JURY TRIAL.

Exceptions

The following may be brought in court instead of arbitration:

  • Small claims. Either of us may bring an individual claim in small claims court if it qualifies.
  • Intellectual property. Either of us may bring a claim in court to protect or enforce trademarks, copyrights, trade secrets, or other intellectual property rights.
  • Public injunctive relief. If applicable law does not allow a request for public injunctive relief to be waived or arbitrated, that request will be decided by a court, after all individual claims are arbitrated.

Mass Arbitration

If 25 or more similar arbitration demands are filed against Super Star by the same or coordinated counsel, AAA’s Mass Arbitration Supplementary Rules and related fee schedule will apply. AAA may administer those cases in stages, including through bellwether cases decided first, as those rules provide. Statutes of limitations are paused for all of the demands while they are pending, and each case remains an individual arbitration.

Time Limit

To the extent permitted by law, any claim must be brought within one (1) years after it arises.

Your Right to Opt Out

You may opt out of this agreement to arbitrate by sending written notice with your name, address, and license plate number to [email protected] or the following mailing address: Legal Department, Super Star Car Wash, 960 W Behrend Drive, Suite 1, Phoenix, AZ 85027. The notice must be postmarked within 30 days after you first enroll in a membership or the Loyalty Program, or, if you are not enrolled in either, within 30 days after your first purchase. Opting out of arbitration does not affect the rest of these Terms.

If Part of This Paragraph Is Unenforceable

If the Class Action Waiver is found unenforceable for any claim, that claim must be severed and decided in court, not in class arbitration. If any other part of this Paragraph is found unenforceable, the rest remains in effect. This Paragraph survives the end of your membership, Program participation, or these Terms.

SECTION 5 — GENERAL TERMS

17. Changes to These Terms

We may update these Terms from time to time. When we do, we’ll post the updated Terms on our website and at our locations and update the effective date. Updates apply to purchases and visits after the effective date.

If a change materially affects your membership or Loyalty Program rights, it will take effect for existing members and participants no sooner than 30 days after we post it or notify you, and you may cancel or leave the Program before then.

Changes to Paragraph 16 won’t apply to any dispute that arose, or that you notified us about, before the change took effect. If we make a material change to Paragraph 16, you may reject it by notifying us within 30 days, and the prior version of Paragraph 16 will continue to apply to you.

18. Assignment

We may assign or transfer these Terms, your membership, your Loyalty Program account, and your authorization to charge your payment method, in whole or in part, without your consent, to any affiliate or to any successor or buyer in connection with a merger, acquisition, reorganization, or sale of all or part of our business or assets. After an assignment, the new owner may continue to bill your payment method under the same plan, price, and Terms. If anything changes, the new owner will notify you consistent with these Terms.

If an assignment changes the company billing you or the name that appears on your card statement, we or the new owner will notify members before the next billing date, with instructions for canceling.

You may not assign or transfer these Terms, your membership, or your Program account to anyone else, except as expressly allowed in these Terms.

19. Disclaimers and Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, OUR WEBSITE, AND LOYALTY PROGRAM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, SUCH AS LOST TIME OR LOSS OF USE OF YOUR VEHICLE. FOR CLAIMS RELATING TO THE LOYALTY PROGRAM, OUR TOTAL LIABILITY WILL NOT EXCEED $100.

Nothing in these Terms limits liability for our gross negligence, willful misconduct, fraud, or personal injury caused by our negligence, or any other liability that can’t be limited under applicable law. Paragraph 2 governs vehicle damage claims.

20. General Terms

  • Governing law. These Terms are governed by the Federal Arbitration Act and the laws of the State of Arizona, without regard to conflict-of-law rules, except that consumer protection laws of the state where you live still apply to you where they can’t be waived.
  • Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
  • Entire agreement. These Terms, together with any plan or offer details shown at purchase or enrollment and the policies referenced here, are the entire agreement between you and us about our services. Fleet and corporate accounts are also governed by their separate agreements.
  • No waiver. If we don’t enforce a provision right away, we can still enforce it later.
  • No oral changes. Our team members aren’t authorized to change these Terms, verbally or in writing.
  • Electronic notices. You agree that notices, disclosures, and other communications we send by email or text satisfy any legal requirement that they be in writing. Please keep your contact information current.
  • Survival. Provisions that by their nature should survive continue after your membership, Program participation, or these Terms end.
  • California users. Under California Civil Code § Section 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1020 N Street, #501, Sacramento, California 95814, or by telephone at (916) 445-1254.
  • Events beyond our control. We aren’t responsible for closures or service interruptions caused by weather, water restrictions, equipment failures, or other events beyond our reasonable control.

Contact us. Questions about these Terms, your membership, or the Loyalty Program? Reach us at [email protected] or 833-827-8998, or Super Star Car Wash, 960 W Behrend Drive, Suite 1, Phoenix, AZ 85027.