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SUPER STAR CAR WASH RETAIL EXPRESS WASH LOYALTY PROGRAM TERMS AND CONDITIONS

Last Updated: October 29, 2025

Super Star Car Wash (“SSCW,” “we,” or “us”) hereby provides the terms and conditions (the “Terms and Conditions”) governing our Loyalty Program (the “Program”). The following Terms and Conditions are between you and us with respect to the Program.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL OTHER TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR OTHERWISE PARTICIPATE IN THE PROGRAM.

  1. Agreement. These Terms apply to your participation in the Program. We reserve the right to change, modify and/or eliminate the Program and/or all or any portion of these Terms and Conditions or any policy, FAQ, or guideline pertaining to the Program at any time and in its sole discretion upon posting of the modified Terms and Conditions. You can view the most recent version of these Terms and Conditions at any time here. Accordingly, you should visit our website and review the Terms and Conditions periodically to determine if any changes have been made. Your continued use of the Program after any changes have been made to the Terms and Conditions signifies and confirms your acceptance of any such changes or amendments to the Terms and Conditions. If you do not accept the modified Terms or any subsequent modifications, your sole and exclusive remedy is to end your participation in the Program.
  2. Privacy and Related Terms. The Terms and Conditions incorporate by reference our Member Terms & Conditions (available here), Mobile Terms of Service (available here) and Privacy Policy (available here). Any conflict in interpretation between these Terms and Conditions and our other terms and policies with respect to the Program will be resolved in favor of these Terms and Conditions. To participate in the Program, you must opt in to receive text messages from us, including accepting all corresponding terms and notices.
  3. Eligibility.
    1. The Program is only available to individuals who are at least 18 years of age.
    2. There is no fee to enroll or participate in the Program. You do not need to be a SSCW member to join.
    3. Your Program identification is tied to your phone number. One person may register different phone numbers of theirs, but information tied to each number will not be combined for any purpose. Rewards accrual is only tied to your phone number, not your license plate nor customer ID.
    4. Participation requires a smartphone (e.g., an Android or iPhone) with text messaging and digital wallet functionality.
    5. Only retail express washes are eligible for accrual and redemption under the Program. By way of example only, “express” washes exclude any full-service washes, detailing, wheel care, finishing, oil/lubricant and premium car treatments. “Retail” washes exclude any washes obtained via SSCW’s membership/subscription program.
  4. Enrollment. There are two ways to enroll in the Program:
    1. by entering your phone number and any other required personal information at https://www.superstarcarwashaz.com/attentive/free-super-protect-wash-loyalty/ ; or
    2. by entering your phone number and any other required personal information in person after purchasing a full-priced retail express car wash at participating locations. It is your responsibility to keep your contact information up to date.
  5. Earning Rewards. Once enrolled in the Program, for every four (4) full-price retail express car washes that you purchase at participating locations, you will receive your fifth (5) retail express car wash free (“Reward”). The Reward will always be a “Super Protect” retail express wash. For a paid retail express wash to qualify towards the Reward, you must enter the phone number tied to your Program identification at point-of-sale after each qualifying wash purchase. If you enroll into the Program through our website as outlined in the “Enrollment” section, you will automatically receive your first retail express wash free. All full-priced retail express washes will qualify toward the Reward except “Lite Wash.” Any full-priced washes that are purchased on discount or during any other promotion do not count towards the Reward. There is no limit to the number of Rewards you can accumulate by continuing to qualify. We will send you a text message after each logged qualifying wash to help you track your progress towards your next Reward.
  6. Redeeming Rewards. After your fourth qualifying wash, you will receive a text message with a link to a coupon for your Reward, which you can store in your mobile wallet until use or expiration. To redeem your Reward, you must scan the coupon’s bar code at any participating location. Rewards can be redeemed at any participating location.
  7. Reward Expiration. Rewards will expire if they are not redeemed within thirty (30) days of issuance. SSCW shall have no liability for failure to timely redeem Rewards.
  8. Email and Mobile Marketing Communications. We will send you operational text messages and emails regarding the Program and may collect your personal information and send you other marketing communications as permitted under our Privacy Policy and Mobile Terms of Service.
  9. Responsibility to Keep Information Secure. You agree to maintain the confidentiality of your information, and that you are fully responsible for all activities that occur under your identification including all Rewards redemptions and breaches of security. We will not be liable for any loss or damage arising from your failure to comply with these Terms and Conditions. If you notify us that you have lost access to any information associated with your ID, we may terminate you participation as prescribed in these Terms and Conditions.
  10. No Transfer. Any accumulated car washes and/or Rewards are personal to you and may not be sold, transferred or used by you for any purpose not permitted by these Terms and Conditions. Notwithstanding the foregoing, it is permissible to “gift” others a Reward by letting them use the Reward bar code. However, you are responsible for all use of accumulated Rewards, whether authorized by you or not.
  11. Fraud. Participants in this Program agree and acknowledge that it will be considered fraudulent and a violation of these Terms and Conditions to create, or assist in the creation of, illegitimate Program identifications, and to accrue or redeem Rewards by any illegitimate means whatsoever, including use of any phone number that is not your own. We have the right to audit and/or request substantiation of identification information and/or Rewards redemptions at any time if it is suspected that a participant has violated these Terms and Conditions.
  12. Termination. SSCW may modify, limit, suspend or terminate the Program or your participation in it at any time, for any reason without notice or liability. Any participant who is suspected of violating or found to have violated these Terms and Conditions is subject to such penalties and sanctions as we may deem appropriate, including without limitation having their Program suspended or terminated, or having their Rewards modified, suspended, and/or eliminated.
  13. Taxes. You agree that you are solely responsible for all applicable federal, state, or provincial withholding, taxes, and government fees or costs associated with Program balances, transfers, and Rewards redemptions.
  14. Ownership of Rewards. No interest is paid on Rewards subject to applicable laws. Program balances and Rewards are not your property, and you have no property rights or other legal interest in them. All Program balances and Rewards remain the sole property of SSCW until redeemed. Your Program balance and Rewards or any part of them are not transferable, cannot be brokered, bartered, or sold, and cannot be divided as part of a settlement, legal proceeding or death, and cannot be combined with Rewards of any other participant in the Program.
  15. Unclaimed Property. If required under applicable state unclaimed property laws due to non-redemption of your Rewards over time, we may transfer, report, or convey your Rewards to a state agency. You should therefore redeem your Rewards on a regular, continuing basis. We take no responsibility for any loss of Rewards due to unclaimed property laws.
  16. Disclaimer. THE CONTENT, FUNCTIONS, MATERIALS AND INFORMATION MADE AVAILABLE THROUGH THE PROGRAM ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS. YOU AGREE THAT USE OF THE PROGRAM IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  17. LIMITATION OF LIABILITY AND DAMAGES. IN NO EVENT WILL WE BE LIABLE OR RESPONSIBLE FOR ANY LOSS ARISING OUT OF LOST OR STOLEN BALANCES OR REWARDS, NOR FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO THE PROGRAM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE PROGRAM IS TO CEASE ALL OF YOUR PROGRAM USE. WHERE PERMITTED BY LAW, OUR MAXIMUM LIABILITY WILL NOT EXCEED ONE HUNDRED DOLLARS ($100) FOR DAMAGES OF ANY NATURE, INCLUDING GROSS NEGLIGENCE, ARISING IN CONTRACT, TORT OR OTHERWISE.
  18. Governing Laws in Case of Dispute; Jurisdiction. Any action arising out of your participation in the Program, including but not limited to a breach of these Terms and Conditions, shall be brought before the federal or local courts presiding in Arizona, whichever is appropriate, and to whose jurisdiction you consent in such an action. The applicable law in such an action will be the laws of the State of Arizona applicable to contracts entered into and to be wholly performed therein without regard to conflict of laws or choice of law principles.
  19. Class Action Waiver; Time Limitation on Claims. In any dispute regarding this Program, YOU AGREE THAT NEITHER YOU NOR US WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER USERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS PARTICIPANT, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The forum hearing the dispute may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. To the extent permitted by law, any cause of action you may have with respect to your use of the Program must be commenced within one (1) year after the claim or cause of action arises.
  20. Headings. The headings of each of these Terms and Conditions are for convenience of reference only. Such headings shall be ignored in the interpretation or construction of any of these Terms and Conditions.
  21. Severability. If any portion of these Terms and Conditions is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention, and the remainder of the provisions shall remain in full force and effect.
  22. No Waiver. Any failure by us to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right.
  23. Entire Agreement. The Terms and Conditions, including any terms incorporated by reference, constitute the entire agreement between SSCW and you with respect to your use of the Program.
  24. Questions. If you have any questions about the Program, you may contact SSCW’s customer service team at [email protected] or through our website here.